Website owner, the offering, and binding of Terms

This website is owned and operated by WIX platform by Infinity Pilates Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information and services of Infinity Pilates studio, bookings, pricing information, possibility to make the payment online and Blog section. By accessing or using the website of our services, you confirm that you have read, understood, and agree to be bound by these Terms.

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Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the services.

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Payment for products and services:

All Credit/Debit Cards will be processed in Great British Pounds at the time of payment. Infinity Pilates Ltd is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

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Refund/ Cancellation Policy:

Individual Classes – We operate a strict 12 hour Cancellation Policy. Any bookings cancelled by email, or online within the 12 hours will result in a loss of credit. Any bookings cancelled outside of the 12 hours will have the credit automatically returned – cancellations made online or via the Mindbody app outside of the 12 hours will also have the credit returned automatically.

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Extensions on Block sessions or Promotional Payments:

No refund policy for block payments.

Once you have paid for a block of sessions, you cannot get the refund for any payments you’ve already made.

Extensions are not offered on any promotional packs or block sessions and the validity periods are fixed.

Should there be any extraordinary reason as to why you would need an extension please email us and we shall make a decision as to wether discretionary extension could be granted.

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Collection of Information: 

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

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Distribution of Information:

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

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The following terms and conditions will apply if you have a Free Trial period offer:

From time to time, we may offer free trial offers. The free trial will last for a period of offered time. After the free trial period, regular price for the service will be charged.

All customers signing up for the free trial will be required to submit card details as part of the process, to allow automatic payments once the free trial finishes.

Customers not wishing to continue the offered service once the free trial ends must cancel their subscription using their account options located in the members menu within the offered period of time.

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Cancellation or reschedule of the single sessions bookings:

We understand that sometimes, unexpected events can occur, requiring for schedule adjustments. If you need to cancel or reschedule your appointment, we respectfully request at least 12 hours notice before the class starts, otherwise you will be not entitled of refund.

 

Promotional emails and content:

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don’t want to receive such promotional materials or notices, please just notify us at any time.

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Cancellation of your account:

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

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Who can use your website; what are the requirements to create an account:

In order to use our website and/or receive our services, you must be at leas 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.

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Key commercial Terms offered to customers:

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. However you will never be charged with some changes without mentioning in advance and your own consideration to accept them.

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The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

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DATA PROTECTION PRINCIPLES AND PRIVACY POLICY :

Infinity Pilates Limited is committed to being transparent about how it collects and uses the personal data including, in particular, the data of our employees, suppliers, and actual and potential clients/customers of our services.

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Key Data Protection Principles of Infinity Pilates

Personal data will be processed fairly and lawfully.

Personal data will be obtained only for one or more specified and lawful purpose or purposes, and will not be further processed in any manner incompatible with that purpose or those purposes.

Personal data will be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.

Personal data will be accurate and, where necessary, kept up to date.

Personal data processed for any purpose or purposes will not be kept for longer than is necessary for that purpose or those purposes.

Personal data will be processed in accordance with the rights of data subjects under this Act.

Appropriate technical and organisational measures will be taken against unauthorized or unlawful processing of personal data, and against accidental loss or destruction of, or damage to, personal data.

Personal data will not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Key Principles Added by GDPR, Article 5 of the GDPR requires that personal data will be:

– processed lawfully, fairly and in a transparent manner in relation to individuals;

– collected for specified, explicit and legitimate purposes, and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;

– adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

– accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

-kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and

-processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

 

PRIVACY NOTICE

The information we collect:

We receive, collect and store any information you enter on our website or provide in any other way.

In addition, we collect the IP address used to connect your computer to the internet; login emails address, computer and connection information and purchase history.We also collect personal identifiable information (including name, email, password, communication); payment details (including credit card information) comments, feedback, recommendations and personal profile.

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How do we collect the information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect the information?

We collect such NON- personal and Personal information for the following purposes:

– to provide and operate the Services;

– to provide our users with ongoing customer assistance and technical support

– to be able to contact our visitors and users with general or personalized service-related notices and promotional messages.

– to create aggregated statistical data;

– to comply with any applicable laws and regulations.

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How do we store, use, share and disclose your site visitors’ personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general WIX.com applications. They store your data on secure servers behind a firewall.

All direct payments gateways offered by WIX.com and used by our company Infinity Pilates Limited adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.For these purposes we may contact you with email, telephone, text messages and postal mail.

 

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@infinitypilatesstudio.com

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the websites.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware. of what information we collect, how we use it, and under what circumstances, if any, we use and / or disclose it.

 

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@infinitypilatesstudio.com

Infinity Pilates Ltd

235- 239 High Road, Ashley House, London, N22 8HF